It's a good question. When a P1 (severity) incident hits, especially one that impacts the service, everything else takes a back seat. The business impact, SLA commitments, and user trust demand an immediate response to restore functionality, even if it’s a quick patch. But the job doesn’t end there.
Once the fire is out, we must follow through with a complete Root Cause Analysis (RCA) and fix the underlying tech debt. This ensures the same issue dont repeat. It’s not about choosing between urgent fixes and long-term quality; they have to go hand in hand.
Your response plan should always align with triage.
the SLA definitions of your org,
the type of application you're supporting,
the scale of your user base.
In chaos, clarity over speed helps teams shift from firefighting to intentional engineering.
Great perspectives. Question- how do you prioritize tech debt versus immediate P1s ?
It's a good question. When a P1 (severity) incident hits, especially one that impacts the service, everything else takes a back seat. The business impact, SLA commitments, and user trust demand an immediate response to restore functionality, even if it’s a quick patch. But the job doesn’t end there.
Once the fire is out, we must follow through with a complete Root Cause Analysis (RCA) and fix the underlying tech debt. This ensures the same issue dont repeat. It’s not about choosing between urgent fixes and long-term quality; they have to go hand in hand.
Your response plan should always align with triage.
the SLA definitions of your org,
the type of application you're supporting,
the scale of your user base.
In chaos, clarity over speed helps teams shift from firefighting to intentional engineering.
Thanks for taking the time - very helpful.
Good stuff...